Website privacy notice
What Genesis Life Care collects when you contact us or visit this website, why, who sees it, how long we keep it, and how to use your rights.
This notice covers this website. Our mobile app has its own policy: app privacy policy. Also available in Bahasa Malaysia: Notis privasi laman web.
1. Who we are
Genesis Life Care is run by Genesis Life Care Centre Sdn Bhd (company no. 201801038701), the company responsible for your personal data. Address: Unit 26-01-01, 26th floor, Centro, No.8, Kawasan 16, Jalan Batu Tiga Lama, 41300 Klang, Selangor, Malaysia.
2. What we collect
- If you use our contact form: your name, email address, phone number and your message.
- If you book a free visit: the centre, date and time you choose, your name, phone number and email address, the resident's name and the type of care, and any note you add.
- If you start a WhatsApp chat from this website (the chat button or the message box on the home page): the chat opens in WhatsApp, and your number, your name and your message reach us through WhatsApp, which is run by Meta.
- If you phone or email us: your number or email address and what you tell us.
- What you tell us about the person you are asking for: enquiries often include details about an older person's health or care needs. Tell us only what you are comfortable sharing; we use it only to help with your enquiry.
- Where you came from: when you send a form, we keep the page and any campaign or advert code that brought you to it, with your enquiry.
- When you visit this website: Google Analytics records the pages you view, your clicks, your approximate location, and your browser and device. We also use Google Ads to see whether our adverts lead to enquiries. Google Fonts loads the website's text styles from Google, so your device contacts Google when a page opens.
- When you start filling in a form: Cloudflare Turnstile, a bot check, loads from Cloudflare to confirm that you are a person. Cloudflare receives technical information about your browser and device to tell people from bots.
We do not sell your personal data.
3. Why we use it
- To reply to you and answer your questions about our care and fees.
- To arrange your visit and tell you about the centre.
- To keep a record so that someone can follow up.
- To see which pages and adverts help families, and improve the site.
- To follow the law.
4. Messages and automated help
Messages to our WhatsApp number may get an automatic first reply, and an automated assistant may answer common questions. You can ask for a person at any time, and our team follows up.
5. Emails
If you give us your email address on a form, we send you an automatic email to say we received your message. Our email is sent through Resend. We only send you other messages, such as news or updates, if you tell us you would like them. You can say STOP at any time and we will stop.
6. Who we share it with
Only as far as needed, and never sold:
- Our team: the Genesis Life Care staff who answer enquiries, including the centre you ask about.
- Our service providers: Vercel (website hosting), Supabase (our records, in Singapore), Google (analytics, advertising measurement and fonts), Resend (email delivery), Cloudflare (bot check on forms) and Meta (WhatsApp).
- Government bodies, when the law requires it.
- Professional advisers, under confidentiality.
7. Outside Malaysia
Our records are stored in a database in Singapore. Google, Vercel, Resend, Cloudflare and Meta also handle data outside Malaysia. By using this website or filling in a form you agree that your personal data may be handled in Singapore and in other countries where these providers work.
8. How long we keep it
We keep enquiries and bookings for 2 years from the date you contact us, and website analytics for 14 months. After that we delete the data or make it anonymous.
9. How we protect it
Access is limited to the people who need it, and data is sent over encrypted connections.
10. Your rights
You may ask to see your personal data, to correct it, to withdraw your consent, to ask us to stop using it for a purpose, and, where the law gives you the right, to have a copy of it sent to you or to another organisation. Write to enquiries@genesiscare.com.my or call +6019-325 0457. We reply within 21 days.
11. Cookies
Google Analytics and Google Ads set cookies to count visits and measure adverts. A notice at the bottom of the page tells you about this the first time you visit. You can also block cookies in your browser settings.
12. Children
This website is not meant for people under 18. If you think a child has given us personal data, tell us and we will delete it.
13. Data protection contact
Our data protection contact is Lyndon, Genesis Life Care Centre Sdn Bhd. Write to enquiries@genesiscare.com.my or call +6019-325 0457.
14. Changes
If we change this notice we will put the new version here and change the date at the top.
