Admissions made simple
Bringing a loved one into care is a big step. Here's exactly what to expect — the documents, the process, the timeline, and the conditions we care for — so there are no surprises.
✓
Free Assessment
At Our Centres
24–48h
Urgent Admission
When Needed
11
Care Types
Accepted
5
Centres
Across Malaysia
✓
Transparent
No Hidden Fees
Who we can care for
From everyday elderly care to higher-dependency medical needs. If you’re unsure whether we can help, just ask — we’ll advise honestly.
The admission process
Five simple steps, with support at each one.
Enquire
Call or WhatsApp us, or book online. Tell us a little about your loved one’s needs.
Free assessment
We assess your loved one’s care needs at our centre — at no cost — and answer your questions.
Care plan & quote
We recommend the right care level and give you clear, transparent pricing with no hidden fees.
Reserve the place
One month’s fee as a deposit secures the room and start date.
Move in
We support your loved one through their first days so settling in feels calm and cared-for.
Documents you’ll need
- Resident’s IC or passport (copy)
- Latest medical report, or hospital referral / discharge summary
- Current medication list or prescriptions
- Next-of-kin IC and contact details
- Any relevant scans, test results, or reports
How quickly can we admit?
24–48 hours
Urgent cases can often be admitted within 24–48 hours. Standard admissions typically complete within a few days, once the free assessment and documents are ready.
Admissions FAQ
What conditions do you accept?
We accept general and elderly nursing, dementia and memory care, post-stroke rehabilitation, post-operative recovery, palliative and end-of-life care, respite and day care, and higher-dependency needs including bedridden care, tube feeding (NG/PEG), tracheostomy care, and oxygen/respiratory support. If you’re unsure whether we can care for your loved one’s condition, contact us and we’ll advise honestly.
How quickly can you admit someone?
Urgent cases can often be admitted within 24–48 hours. Standard admissions typically complete within a few days, once the free assessment and documents are ready.
What documents do I need?
The resident’s IC/passport copy, a latest medical report or hospital referral/discharge summary, a current medication list, next-of-kin IC and contact details, and any relevant scans or reports. We’ll guide you if anything is missing.
Is the assessment free?
Yes. We provide a free care-needs assessment at our centres, with no obligation, so you can make the right decision for your family.
Is a deposit required?
Yes — one month’s fee is taken as a deposit to reserve the room and confirm the start date.
Can I visit before deciding?
Absolutely. We encourage families to book a free visit to see the centre, meet the care team, and ask questions before committing.
Do you help with subsidies or insurance?
Yes. We can help families explore available government subsidies and insurance options where applicable.
Ready to take the first step?
Book a free, no-obligation assessment and we'll help you find the right care for your loved one.
Book a Free Assessment