A smooth path into the right care
Whether the referral comes from a hospital, a GP or a family member, we make the move simple — we accept direct hospital-discharge referrals and can usually admit within 24–48 hours. Backed by our accreditations, our own training academy and licensed placement agency.
24–48h
Admission
From Referral
Direct
Hospital
Discharge Intake
JKM
Registered
AgeCope Certified
All
Referrers
Hospitals · GPs · Families
Who can refer
Referrals reach us from three directions — and we make each one straightforward.
Hospital discharge planners
Moving a patient from an acute ward to the right care setting? We accept direct hospital-discharge referrals, review the discharge summary, and can usually admit within 24–48 hours once the assessment and documents are ready.
GPs & specialists
Refer a patient who needs ongoing nursing, rehabilitation or long-term care. We coordinate with you on the care plan and keep the clinical picture joined-up between your practice and our team.
Families
You can refer your own loved one directly — no hospital or GP letter required. Book a free assessment and we’ll guide you through documents, care level and costs, step by step.
How a referral works
From first contact to admission — usually within a couple of days.
Get in touch
Call, WhatsApp or send us the referral / discharge summary. Hospital teams can reach us directly.
Free assessment
We assess the level of care needed — in the ward, at home, or at our centre — and match it to the right care plan.
Clear quote
You receive an itemised quote with the care level, room type and any extras spelled out. No hidden fees.
Admission in 24–48h
Once documents are ready, we coordinate a smooth transfer — often within 24–48 hours, including urgent cases.
Backed by the Genesis ecosystem
Genesis is more than the homes — a connected group that strengthens the care behind every referral.
Genesis Training Academy
Our HRDF-registered, JPK-accredited training academy develops the nurses and caregivers who staff our homes — so the people caring for your loved one are trained to a consistent standard.
Agensi Pekerjaan GLC
Our own licensed placement agency. When a family prefers round-the-clock home support, we place a trained, vetted live-in caregiver through the agency for a one-off fee.
Partner lab & clinical services
Routine diagnostics through a partner lab visit, plus in-house pharmacy and an on-call doctor — so most clinical needs are handled without sending residents out.
Insurance & subsidy support
Cost shouldn't be a barrier to the right care. Where applicable, we help families explore available government subsidies and insurance options — just raise it during your free assessment and we'll point you in the right direction.
See fees & packages →Accreditations & registrations
JKM Registered
Ministry-registered nursing home operator
AgeCope Certified
Member, Malaysian elderly-care association
HRDF Registered
Registered training provider
JPK TVET Provider
Accredited vocational training
Referral FAQ
Can a hospital refer a patient directly to Genesis?
Yes. We accept direct hospital-discharge referrals. Send us the discharge summary and we’ll assess the patient and, once documents are ready, we can usually arrange admission within 24–48 hours — including urgent cases.
Does a family need a doctor’s referral to admit a loved one?
No. Families can refer their own loved one directly — no hospital or GP letter is required. A latest medical report or discharge summary helps us plan care, but we’ll guide you on any documents you’re missing.
Do you help with insurance or government subsidies?
Yes, where applicable. We can help families explore available government subsidies and insurance options during the assessment.
What are your accreditations?
Genesis Life Care is registered with JKM as a nursing home operator and is AgeCope-certified. Our training academy is HRDF-registered and JPK-accredited as a TVET provider.
How quickly can you admit after a referral?
Once the assessment is done and documents are ready, admission is typically within 24–48 hours. We coordinate the transfer with the family and, for hospital referrals, with the discharging team.
Refer a loved one or a patient
Hospital teams, GPs and families welcome. Send us a referral or book a free assessment — we'll take it from there.
Make a Referral